Art & Olive Gift Box

A. Order cancellation

An order may be cancelled by the customer, without any cost and without any justification, as long as such cancellation is made before payment and subsequent shipping processing.

B. Return of order

Under the terms of the right to free resolution, provided for in Decree-Law no. 24/2014, of February 14, the Customer has a period of 15 days from receipt of the order to return the goods. However, upon return, the product must be in the same condition in which it was sold (including packaging accompanying the product, labels and back labels), with no signs of use, otherwise the return will not be accepted by Monte da Burquilheira, sociedade agrícola e turismo unipessoal Lda. If the Customer wishes to return an order after receipt, it must be carefully reassembled and sent back to the shipping address indicated on the transport guides.

The Customer must keep the order in good condition until the return is made.

The amount paid by the Customer in the meantime will be refunded, provided that, after being received and checked, the products are in perfect condition. The refund of the purchase, if accepted, will be made within a maximum period of 14 calendar days from the date on which the Customer exercises the right of withdrawal.

Shipping costs will not be refunded.

Some of the products sold on the website are perishable or subject to change depending on handling conditions, temperature, light or humidity, and therefore the return of a product subject to conditions that have deteriorated its quality will not be accepted, in accordance with the provisions of article 17, paragraph 1, letter d) of Decree-Law no. 24/2014, of 14 February.

C. Order exchange

Additionally, purchased products may be exchanged for another item available in the website's online store, as long as they are in perfect condition and the packaging has not been opened or is not damaged.

In this case, if the customer wishes to exchange an item delivered to their home, they must request the return via email to montedaburquilheira@gmail.com, indicating the reason and respective contact details, so that we can obtain all the necessary clarifications.

The shipping costs and the cost of resending new products will be the responsibility of the customer. The deadline to request any exchange is 15 days from the date of receipt of the order.

The estimated delivery time for distribution is 2 working days for any order within the national territory, and may take up to a maximum of 10 working days in the event of stock shortages. The transport company used is CTT Portugal.

The shipping time mentioned is also added to the time required to transport the order, which depends on the transport company and the final delivery destination of the order.

Shipping methods and delivery times vary and can be confirmed upon final submission of the purchase order.

If you have any emergency or special request, you can always contact us by email montedaburquilheira@gmail.com or by telephone: 00351 917027210.

Shipping costs

The shipping costs are borne by the customer and will be calculated based on the weight of the products, the weight of the secure packaging, and their destination. This amount will be indicated in the shopping cart before the final validation of the order.

All taxes and fees associated with the products and their transportation are included in the final amount to be paid, except for customs fees to be paid, whether within or outside the countries of the European Union.